Ultrabet takes the privacy of Malaysian players seriously. This Privacy Policy explains precisely what personal data we collect, why we collect it, how it is stored and protected, who may access it, and what rights you hold as a data subject. Please read this document carefully.
All personal data is encrypted at rest and in transit using 256-bit SSL protocols.
We do not sell, rent, or trade your personal data to third-party marketers under any circumstances.
Data access is restricted to authorised personnel on a strict need-to-know basis only.
Data is retained only for as long as legally required or operationally necessary, then securely deleted.
You may access, correct, or request deletion of your personal data at any time via our support team.
Marketing communications are opt-in. You may withdraw consent at any time without affecting your account.
This Privacy Policy (hereinafter "Policy") is issued by Ultrabet (hereinafter "we", "us", "our", or "the Platform") and governs the collection, use, storage, disclosure, and protection of personal data relating to individuals (hereinafter "Player", "User", "you", or "your") who access or use the services available at https://ultrabet.casa (hereinafter "the Website" or "the Platform").
Ultrabet is an English-language online betting and casino platform serving Malaysian players with sports betting, live casino, slot games, and related services with full Malaysian Ringgit (MYR) support. In the course of providing these services, we collect and process various categories of personal data as described in this Policy.
We are committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy is designed to inform you clearly about our data practices so that you can make informed decisions about your use of the Platform.
By registering an Account, depositing funds, placing bets, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. This Policy should be read in conjunction with the Terms & Conditions, which govern your use of the Platform.
If you have any questions about this Policy or wish to exercise your data rights, please contact us at [email protected] or via live chat (available 8 AM – 2 AM MYT daily).
For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:
Ultrabet collects personal data across several categories depending on your interaction with the Platform. The categories below describe what data we may hold about you:
Personal data is collected through the following channels:
We do not purchase personal data lists from data brokers or third-party marketing organisations. Data collected from third parties is limited to what is necessary for identity verification, payment processing, and fraud prevention.
Ultrabet processes personal data on one or more of the following legal bases, depending on the category of data and the purpose of processing:
Personal data collected by Ultrabet is used for the following purposes:
Ultrabet does not sell, rent, or trade your personal data to third parties for commercial purposes. Personal data may be shared with the following categories of recipients where strictly necessary and on a need-to-know basis:
Transaction data is shared with payment processors operating the supported Malaysian payment methods (including FPX operators, e-wallet providers, and cryptocurrency processing partners) solely to facilitate deposit and withdrawal transactions. These providers process data under their own privacy policies and applicable financial services regulations.
KYC documents and identity data may be shared with specialist third-party identity verification providers who process this data on behalf of Ultrabet under data processing agreements that impose confidentiality and security obligations consistent with this Policy.
Risk assessment and fraud detection services may receive limited transaction and device data to perform automated risk scoring and flag suspicious activity patterns.
Ultrabet may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, lawful order, or to protect the rights and interests of Ultrabet or third parties. Where possible and legally permissible, we will inform you of such disclosure.
In the event of a merger, acquisition, or sale of all or substantially all of Ultrabet's assets, personal data held by the Platform may be transferred to the successor entity. Players will be notified of any such transfer and its implications for their personal data prior to the transfer taking effect where reasonably practicable.
Under no circumstances does Ultrabet sell personal data to advertising networks, data brokers, or third-party marketers. Any data sharing described above is limited to what is strictly necessary for the stated purpose.
Ultrabet uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain session security, and analyse usage patterns. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the Platform. A cookie consent notice is displayed on first access to the Platform.
Ultrabet retains personal data for as long as it is necessary to fulfil the purposes described in this Policy, comply with applicable legal obligations, and resolve disputes. The following retention periods apply as general guidelines:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identified individual.
Ultrabet implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Security measures include but are not limited to:
While Ultrabet employs robust security measures, no online system can guarantee absolute security. You are responsible for maintaining the security of your Account credentials and for notifying us immediately at [email protected] if you suspect unauthorised access to your Account.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, Ultrabet will notify affected Players as soon as reasonably practicable, in accordance with applicable notification obligations.
In the course of providing its services to Malaysian players, Ultrabet may transfer personal data to servers or service providers located outside Malaysia. Such transfers may occur in connection with cloud infrastructure hosting, identity verification services, or fraud detection platforms operated by international technology providers.
Where personal data is transferred internationally, Ultrabet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applicable under this Policy. Such safeguards may include:
By using the Platform, you acknowledge that your data may be transferred and stored in locations outside Malaysia as described above.
As a data subject, you hold the following rights with respect to your personal data processed by Ultrabet. Rights may be exercised by submitting a written request to [email protected] with the subject line "Data Rights Request — [Username]". We aim to respond within 30 days of receiving a verified request.
Request a copy of the personal data we hold about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data held in your Account profile.
Request deletion of your personal data where it is no longer necessary for the purpose collected, subject to legal retention obligations.
Request restriction of processing in specific circumstances, such as while a dispute about data accuracy is resolved.
Request your personal data in a structured, machine-readable format for transfer to another service provider.
Object to processing based on legitimate interests or for direct marketing purposes at any time.
Please note that some rights are subject to exceptions. In particular, the right to erasure does not apply where retention is required to comply with legal obligations (such as AML record-keeping requirements). Where a request cannot be fulfilled in full, we will explain the specific reason in writing.
The Ultrabet Platform is strictly for players aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21.
Age verification is conducted as part of the KYC process, and accounts where the Player is found to be under 21 years of age will be suspended immediately and any associated data will be deleted except where retention is required for regulatory compliance purposes.
If you believe that a minor has registered on the Platform or that we have inadvertently collected data from an individual under 21, please notify us immediately at [email protected] so that we may take prompt action.
Age Restriction: For players aged 21 and above only. Gambling by persons under 21 is strictly prohibited on this Platform. Play responsibly.
Ultrabet may send promotional and marketing communications — including information about bonuses, new game launches, and Platform updates — to Players who have explicitly opted in to receive such communications during registration or via Account settings.
You may withdraw your consent to receive marketing communications at any time by:
Withdrawal of consent for marketing communications will not affect your ability to use the Platform or receive essential operational communications (such as transaction confirmations, security alerts, and account notifications), which are sent regardless of marketing preferences as they are necessary for service delivery.
The Ultrabet Platform does not contain links to external third-party websites for commercial or marketing purposes. Where third-party services are integrated into the Platform (such as payment processors or identity verification tools), those services operate under their own privacy policies. Ultrabet is not responsible for the privacy practices of third-party service providers beyond the data processing agreements in place.
Players who navigate away from the Platform to access their bank's online portal, e-wallet application (such as Touch 'n Go, Boost, or GrabPay), or any third-party service in connection with a deposit or withdrawal are subject to that provider's separate privacy practices.
Ultrabet reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data practices, or the services we offer. The effective date at the top of this Policy indicates when the current version came into force.
Material changes to this Policy that significantly affect how we process your personal data will be communicated to you via the email address registered to your Account, with a minimum of 14 days' advance notice before the revised Policy takes effect.
For non-material amendments — such as typographic corrections or clarifications that do not alter the substance of data processing practices — the updated Policy will be published on the Platform without advance notice. We encourage you to review this page periodically.
Continued use of the Platform after the effective date of any revised Privacy Policy constitutes acceptance of the updated Policy.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Ultrabet, please contact us through the following channels:
If you are not satisfied with Ultrabet's response to a privacy concern or data rights request, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction. The Platform's internal complaint procedure does not preclude your right to seek redress through applicable regulatory channels.
This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, which together govern your relationship with the Ultrabet Platform.
Questions about your personal data or want to exercise your rights? Our English-speaking support team is available daily 8 AM – 2 AM MYT. Visit the homepage or read our FAQ for more information.
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